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FAQ's

Who operates OurNameisMud.com?

OurNameisMud.com is independently owned and operated by Our Name is Mud founder and designer Lorrie Veasey through her company Mud Ecommerce. Mud Ecommerce (a dba of Lenny Mud Corp) is an independent company that is licensed to use the OurNameisMud.com name but is not affiliated with Enesco, LLC., the owner, developer, manufacturer and distributor of the Our Name is Mud brand. Our Name is Mud website Customer Service is available Toll Free at 877-683-7867.

Are your ceramics dishwasher and microwave safe?

We currently create mugs from two different types of clay: earthenware and stoneware. Unless otherwise specified Our Name is Mud ceramic items are safe to dishwash. Care instructions are included with items that require hand washing. Our Name is Mud items are safe to go into the microwave, but all ceramic items may heat up if placed in a microwave for too long at too high a setting, so please test first and use a potholder when removing.

Many of your items are made in China, are they safe?

Yes, all of our items are rigorously tested prior to shipment, and all pass FDA standards for toxicity.

Do you have older items that are not listed on your website? 

All items that we have are listed on the site.  If you are looking for an older item your best bet it to try to find it on Ebay.  Many people are selling older Our Name is Mud items there.

How do you use the Pebeo Porcelaine Pen that comes with many DIY items?

Instructions for the pens are located here.

How and when do you ship orders?

Detailed Shipping Information available here.

Which Payment Options do you accept?

We accept Visa, MasterCard, American Express, Discover and Paypal.

Is your site secure?

We have taken many precautions to insure that shopping at OurNameisMud.com is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our Web site when you place an order. Encryption makes it extremely difficult for anyone to intercept information about you, your order, or your credit card information.

If I bought an Our Name is Mud item in a store, can I return it to OurNameisMud.com?

We can only accept returns from items bought on OurNameisMud.com beginning December 2010. Any others items must be returned to the retail outlet where it was purchased.

I have a credit or a gift certificate from one of the Our Name is Mud Stores, can I redeem it here?

OurNameisMud.com is not related to the retail stores that operated in New York City, and those credits and gift certificates are not valid on this website.

Can I purchase wholesale items from OurNameisMud.com?

Our Name is Mud items are available for retailer purchases through Enesco, LLC., the owner, developer, manufacturer and distributor of the Our Name is Mud brand. Enesco can be contacted at www.enesco.com 1-800 4 ENESCO (1-800-436-3726).